why i hate kinkos

I suppose in their defense, I should have not even taken my product there and just waited until Monday to take all of my product to a more professional printer. But with only a week and a half until the show, I figured that this weekend could be spent packaging and photographing all of my product. Instead, I now get to spend my weekend RE-PRINTING all of my product.

Problem No. I: All of my thank you notes were cut incorrectly. This is all I saw when the Kinko's employee brought out my products. I drew out a guide for them so that they would know exactly where to cut. Rather than looking at my guide (which was a sketch, obviously NOT to scale) and looking at the orientation of my product, he began to cut the product with the guide on top, in the wrong direction, mind you. AND rather than making ONE cut incorrectly, he proceeded to continue cutting my product. Thus leaving me with approximately 300 prints now ruined.

Problem No. II: The kinkos employee did not ever read my guide. He cut according to the sketch. So even if the guide was in the correct orientation, he cut the product 5" wide as opposed to 5 1/2" wide. And I really like how the guide is cut to 5" wide, but is clearly still showing my handwriting, as 5 1/2"




Problem No. III: According to another Kinkos (who we went to speak with because NO ONE that worked at the horrible Kinkos would speak to my mom and me) the Greenbriar Kinkos' cutting machine was not working that day. See below.

The man that cut my stock didn't even apologize to me as I tried to explain to him that this is not some side project that he just screwed up. He did not apologize or even sound remorseful and I told him that he just ruined about $300 of my cost of goods and about 3 weeks of my time. All he did do, is give me a card and said that I have to come back on Monday and talk to Gary. Really? That is all that you can tell me???

So, Monday morning, my dad and I are going to speak with Gary. I am re printing everything today and taking it to Gary tomorrow. Gary will be giving me a refund for all of the materials that his employee has ruined (good thing I keep receipts!) as well as he will personally cut all of my new prints with me watching over his shoulder. And I want some thing else. Money, services, I don't care. Just something. In the mean time, I am back to printing and will keep everyone posted on what happens with Gary.